Privacy Policy

1. What this policy covers

This policy describes how MeducateMe collects, uses, stores and shares personal and health information when you use our website and services. It applies to patients, clinicians and other users of the platform.

2. Information we collect

• Account information: name, email address, phone number and clinic affiliation.
• Health information: medication, dose, weight, height, symptoms, side effects, check-in responses and daily logs you choose to record.
• Usage information: how you interact with the platform, including pages visited and features used.
• Communications: messages between you and your clinician sent through the platform.

3. How we use your information

• To provide the MeducateMe service, including medication tracking, check-ins and clinician dashboards.
• To share relevant health information with the clinician or clinic connected to your care.
• To send reminders, check-in prompts and service notifications you have opted into.
• To improve the platform and respond to support requests.

4. Who we share information with

We share information only with the clinicians and clinics responsible for your care, and with the service providers who help us operate the platform (hosting, authentication, email and database services). We do not sell personal or health information.

5. Security and access

Access to the platform is controlled by email and password authentication with role-based permissions. Data is encrypted in transit and stored in a secure, access-controlled backend. You are responsible for keeping your password safe and for using a strong, unique password.

6. Cookies and analytics

We use essential cookies to keep you signed in and maintain your session. We may use analytics cookies to understand how the platform is used, but we do not use advertising or tracking cookies for unrelated purposes.

7. Retention and deletion

We keep your information for as long as your account is active and as needed to provide care or comply with legal obligations. You can request deletion of your account and data by contacting us; we will action this within a reasonable timeframe and in line with any clinical record-keeping requirements.

8. Your rights and choices

You can update much of your information directly in the app. You can also adjust notification preferences in your settings. To access, correct or delete information, or to ask questions about this policy, contact us using the details below.

9. Platform responsibility

MeducateMe provides the software platform. The clinic or clinician using MeducateMe is responsible for the clinical decisions, record-keeping and patient care they provide. If you have questions about how your health data is used in your care, please contact your clinic directly.

10. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact MeducateMe support.